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Heating
Services Frequently Asked Questions
It's an agreement between you and Moyer Services enabling us
to perform yearly maintenance and repair services to your oil
heating system.
- What do you mean by maintenance and
service?
This means performing at least the minimum service required ensuring
that your heating system's burner is functioning at its best
possible efficiency, for the current state it is in. It also
means cleaning your system and letting you know about any parts
that may be wearing out.
- If a part is worn out or not working
any more, what happens?
That depends on the heating service contract you have chosen.
With the basic cleaning and adjustment, we will let you know
what's failing and tell you the cost to replace it. In our extended
and comprehensive plans, most replacement parts are covered and
will be replaced as a part of the terms of the agreement.
- When will you perform service?
For customers with one of our service plans, we call to schedule
your yearly service. This takes the hassle out of you remembering
to have your heating system cleaned or checked.
- What do I do in an emergency?
Call us and we'll help you out. Here's how we define an emergency:
any condition that may be a cause of immediate or extreme personal
inconvenience or harm to your family or dwelling. Heating service
is available 365 days a year, 24 hours a day. If you need emergency
service after 5:00 PM, call us and one of our technicians will
respond to your problem.
- Are there any exceptions?
Yes, and it concerns parts. If there is a problem with a part
that is not covered under your plan, we'll describe the situation
to you and how much it will cost. If you agree, we will complete
the service and you will be billed for the parts required and
the time on the job at our prevailing rates.
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